Cancellations
Customers hold the right to cancel or amend any order before the time of dispatch for delivery and receive a full refund. However, if you need to amend, cancel or return your order after dispatch cut off (3pm), please read below.
Returns
We have a 30 day returns policy. If 30 days have past since your order was placed, we do not offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition in which it was received. all items must also be in original packaging. Any items outside this criteria are not eligible for a refund or exchange.
We require a receipt or proof of purchase to complete your return.
Please do not send your purchase back to the manufacturer, as this will not be refunded.
In the below situations refunds will not be available. (where applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after the order was placed.
- Any item that has been opened are not eligible for a refund.
If your order is returned to us by a delivery provider such as Royal Mail (due to an incorrect address or trouble finding the location, for example) any shipping costs will be deducted from the total refundable amount.
Refunds (where applicable)
Once your order has been returned, received and inspected, we will send you an email to notify you that we have received your returned item. This email will also notify you of the approval or rejection of your order refund.
If your order is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 7-14 days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
If you still can not see your refund, contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (where applicable)
Please note that only full priced items may be refunded, sale items will not be refunded.
Exchanges (where applicable)
Items will only be if they are defective or damaged. Proof of damage will need to be sent before any order is opened. If you need to exchange your item for the same item, send us an email at [email protected] and send your item to the return address on the documents received with your order. If you cannot find the document, advise us on your email and we will assist you further.
Shipping
You will be responsible for paying any shipping costs for returning items. Shipping costs are non-refundable by Booster Box. If you receive a refund, the cost of return shipping may be deducted from your refund.
Booster Box can not be held responsible for any supplementary costs incurred by a customer due to delayed/lost/misrouted orders.
Depending on when your return arrives, the time takes for your exchanged product to reach you may vary.
If you are shipping an item with a value over £50, you should consider using a trackable delivery service or purchasing insurance. Booster Box does not guarantee that we will receive your returned item and can not be held responsible for any loss or damage of items.